Privacy Policy

Andino Suites – Santiago de Chile

Last update: February 2026

At Andino Suites, we value and protect the privacy of our customers and users. This Privacy Policy describes how we collect, use and protect the personal information you provide to us through our website or through any direct contact channel.

1. Responsible for Data Processing

Andino Suites is responsible for the processing of personal data collected through its website, digital forms, email, messaging and direct reservations.

For any questions related to this policy, you can contact us through the official channels published on our website.

2. Information We Collect

We may collect the following personal data:

Name and surname

Identity card or passport number

Nationality

Email address

Telephone number

Billing information

Data required for the management of the reservation

We could also collect technical information such as:

IP address

Device type

Browser used

Navigation information on our website

3. Purpose of the Use of Information

The collected data will be used to:

Manage reservations and stays

Confirm payments and issue receipts

Contact the guest before, during or after their stay

Comply with legal and tax obligations

Improve our services and user experience

Send relevant information about your reservation

We do not use personal data for purposes other than those indicated here without the prior consent of the owner.

4. Legal basis

Data processing is carried out in accordance with Law No. 19,628 on Protection of Private Life in Chile and other applicable regulations.

The user, by providing their personal data, expressly authorizes their treatment for the purposes indicated in this policy.

5. Information Protection

Andino Suites takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse or disclosure.

However, no system is completely secure, so we cannot guarantee absolute security.

6. Information Sharing

We do not sell or market personal data.

We can share information only in the following cases:

With service providers necessary to operate the business (payment processors, accounting, booking platforms).

When required by competent authorities in accordance with the law.

To comply with legal or tax obligations.

7. Retention of Data

Personal data will be kept for the time necessary to comply with the purpose for which they were collected and to comply with legal obligations.

8. Rights of the Data Holder

The owner of the data has the right to:

Request information about the stored data.

Request the correction of incorrect data.

Request the deletion of your data when legally appropriate.

Revoke your consent when appropriate.

To exercise these rights, you can contact us through the official channels indicated on our website.

9. Use of Cookies

Our website may use cookies to improve the user experience and analyze site traffic.

The user can configure his browser to reject the use of cookies, although this could affect some functionalities of the site.

10. Modifications

Andino Suites reserves the right to modify this Privacy Policy at any time. Updates will be published in this same section of the website.